Customer Service FAQs

How do I get copies of documents such as invoices delivery notes and certificates of analysis: Air Products customers can easily access these documents, Safety Data Sheets and more through our customer portal MyAirProducts℠. In fact, invoices are available before you even receive them. You can also monitor Holdings and Prepayment Contracts using the "Cylinder Holdings" option and place orders for your cylinder gas. Air Products customers can easily access these documents, Safety Data Sheets and more through our customer portal MyAirProducts℠. In fact, invoices are available before you even receive them. You can also monitor Holdings and Prepayment Contracts using the "Cylinder Holdings" option and place orders for your cylinder gas.

To register you will need to provide a few details: your account number (Ship-to) together with your postcode or invoice number. Learn more at this link.
How do I read my packaged gas product invoice?: For a detailed breakdown of your packaged gas product invoice, please refer to this example invoice.
How do I read my bulk product invoice?: For a detailed breakdown of your bulk product invoice, please refer to this example invoice.
How do I read my packaged gas summary rental invoice?: For a detailed breakdown of your packaged gas summary rental invoice, please refer to this example invoice.
How do I read my packaged gas detailed rental invoice?: For a comprehensive breakdown of your packaged gas detailed rental invoice, please refer to this example invoice.
Why did I receive a monthly rental invoice when I paid my cylinder rental in advance?: If the number of cylinders held at your site exceed the number of cylinders indicated on your prepayment contract, an additional rental invoice is issued for the cylinders not covered by the prepayment contract.
How do I read my monthly service charge invoice?: For a detailed breakdown of your monthly service charge invoice, please refer to this example invoice.

How do I create an online account?: It is very easy to create a customer account online. Simply register on our customer portal MyAirProducts℠. It has everything you need to manage your gas online.
How do I place an order online?: It is very easy to order your cylinder gas and manage your account online. Simply register on our customer portal MyAirProducts℠. You will need a few details, and an Account Number (Ship-to) together with your postcode or invoice number.

Where is the nearest supplier of Air Products cylinder gases?: Locate your nearest supplier from our nationwide network of outlets, together with a street map, driving directions, opening hours and contact details by clicking on our Agent Locator.